Help Centre

Frequently Asked Questions

Everything you need to know about UmpireDuty — from bookings to umpire listings.

General

What is UmpireDuty?

UmpireDuty is an online marketplace that connects clubs and individual players with professional sports umpires. You can search for umpires by country, state, sport, and league — then book them directly through the platform.

Is UmpireDuty free to use?

Yes — creating an account, browsing umpires, and making bookings is completely free. Umpires can also list their services at no cost.

Which countries are supported?

We currently support the USA, India, and more countries are being added regularly by our admin team. Each country has its own list of states, sports, and leagues.

Which sports does UmpireDuty cover?

We currently support Cricket and are actively onboarding umpires for other sports. More sports are added as umpires register. You can see all currently active sports on the homepage.

Bookings

How do I book an umpire?

Register as a Member (player or club), then go to the booking flow. Select your country, state, sport, and league. Browse available umpires, pick a time slot, add the venue details, and confirm. The umpire receives your request and confirms via the platform.

Can I book an umpire for multiple sports?

Yes. You can register for multiple sports and leagues. Each booking lets you select which sport and league it's for — and you can browse umpires who are qualified for each.

How do I cancel a booking?

You can cancel any upcoming booking from your dashboard on the web portal or mobile app. The umpire is notified automatically. Please cancel as early as possible as a courtesy to the umpire.

Does UmpireDuty handle payments?

Not currently. The Platform facilitates the booking and communication between members and umpires, but payment arrangements are made directly between both parties. Payment processing is on our roadmap.

What happens if an umpire doesn't show up?

You can report a no-show by contacting us at hello@umpireduty.com with your booking details. Repeated no-shows by an umpire result in account suspension. You can also leave an honest review to alert other members.

For Umpires

How do I register as an umpire?

Click "Get Started" and select the Umpire role during registration. You'll set up your profile, add the sports and leagues you officiate, and configure your weekly availability. Once live, clubs and players in your region can discover and book you.

How do I know an umpire is qualified?

Every umpire profile shows their certification level (Amateur, Semi-Pro, Professional), the sports they are qualified to officiate, and verified ratings from past bookings. Umpires are required to accurately represent their credentials — misrepresentation is grounds for removal.

Can I manage my availability on mobile?

Yes. Our iOS and Android apps (launching soon) let you manage your availability calendar, accept bookings, and chat with members on the go. The web portal at portal.umpireduty.com works fully on mobile browsers in the meantime.

Privacy & Trust

Is my club's data private?

Yes. Your booking details are only visible to you and the umpire involved in that booking. Admins can access aggregate, anonymised platform data for management purposes only. See our Privacy Policy for full details.

Does UmpireDuty sell my data?

No. We never sell your personal data to third parties. Our platform uses Firebase (Google) for authentication and data storage — see our Privacy Policy for details on what we collect and how it's used.

How do I delete my account?

You can request account deletion by emailing hello@umpireduty.com. We will delete or anonymise your personal data within 30 days, as described in our Privacy Policy.

Still have a question?

Our team is happy to help. Reach out and we'll get back to you as soon as possible.

Contact Us →